System Administration – Windy Haven USA Inc.

System administration services for our clients

Are you looking for a way to improve the reliability and performance of your HCL collaboration infrastructure?

– Leverage our services to upgrade your Notes and Domino software, for technical support, and for monitoring services.
– We can help make your systems work with less effort from your side and lower your costs.

Services for Notes/Domino upgrade

We can help you perform an upgrade of your server and client platforms faster, more easily, and more reliably.

You can start with a testing initiative as a starting point. We can run an upgrade on a clone of one of the servers that is disconnected from the production environment, then document the process and replicate proven success to the whole organization.

Technical support services for Notes/Domino

Includes a range of services aimed at ensuring the smooth operation of your HCL Notes/Domino software; minimizing risks, downtime, and emergency situations; and increasing user satisfaction.

Our specialists provide support to official users of HCL Notes/Domino software in case of software failure, human error, or other incidents.

Requests from clients with descriptions of incidents are accepted 24/7 through the helpdesk via company account.
The number of requests in the system is unlimited.
Level 1 and 2 technical support are provided by our specialists; level 3 support is provided through HCL.
Our specialists have a dedicated HCL support channel for CH-MSP.
As part of the technical support option, our specialists carry out remote interaction and do not work at the customer’s site.

We can discuss required options that are outside of the scope of standard technical support services.

Network monitoring services

Do not wait for incidents to happen – act proactively. Online monitoring helps to prevent emergency situations, ensuring smooth operation.

We leverage GreenLight Life Monitoring to help proactively fix your IT issues before they negatively affect the productivity of your users. You can better understand your resource utilization and make informed decisions. You get unique usability and visualization including individual dashboards, reports and interactive charts. And you can leverage different channels like email, instant messaging, SMS for automated sending of messages, reports, alarm, alerts, and notifications. End-to-end monitoring provides valuable insights, not only for on-premises infrastructure but also for hybrid and pure cloud infrastructure.