Ensure service quality and performance
Implement service management solutions to ensure quality and performance
Reduce maintenance and operational cost by simplifying the delivery of maintenance services and workflow management with service providers.
Improving the quality of service inside and outside the organization are the key priorities for customer service departments.
Leverage solutions for effective management of services delivery across different locations based a centralized approach, with automated dispatching systems to process not only ad-hoc requests but planned services using scheduling and strong control functions of service delivery time, quality, and volume, so your clients can interact with services comfortably and reduce idle time. You’ll be able to:
- submit requests about issues easily, conveniently, at any time, and from anywhere;
- keep control and change details in uncompleted requests;
- have access to information about the person responsible for resolving a request and the request’s current status, timing, deadlines, the cause of the issue, and the actions planned for addressing it;
- see the standard solutions to fix issues and statistics on incidents;
- get access to online self-service tools in case of a simple problem;
- deliver feedback, rate services specialists and report improperly delivered services.
We have practical experience in the implementation of solutions for management of maintenance and repair services.
Learn about how IBM Maximo can help you to manage enterprise asset and services.
Contact us to continue the conversation and set up a meeting.